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Job: Customer Service / Order Entry

Active since 02-11-2018 Job category Administration: Data entry
Location Guelph Level Entry level/Graduate
Educational level Vocational / Diploma / As... Employment type Permanent contract
Hours 0 Salary -
Looking for a Customer Service/Order Entry position in Guelph? Our client is a fantastic small but growing company offering a great and stable place to work!

We are looking for a motivated individual with the right mix of experience and skill set to join our client’s team of professionals.
This position provides customer service support to the organization by answering customer questions, obtaining, analyzing and verifying the accuracy of order information in a timely manner and setting up new accounts and products in the database system. This role will also initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.


Responsibilities include but are not limited to:

• Entry of customer orders into our software program
• Customer service
• Correspond with customers via phone or email
• Assist customers with inquires, requests and concerns via phone and email
• Filing & archiving
• Providing customers with requested documentation
• Investigating shipping errors, billing errors or other
• Assist sales team with quotes
• Process sample requests
• Answering phones
• Other related duties as required or assigned

Skills and Experience Required:

• Excellent English communication skills, verbal and written
• Strong interpersonal and organizational skills
• Superior time management, attention to detail and prioritization skills
• Ability to work efficiently as part of a team as well as independently
• Ability to work well under pressure and meet tight deadlines
• Team player with a positive attitude

Employees enjoy a competitive salary, benefits, work/life balance, a positive team environment and successful, growing and expanding industry and company.

If this job sounds like the ideal fit for you, we would love to hear from you! Please submit your Resume along with Cover Letter outlining your skills and abilities.

Our client is an equal opportunity employer. If you require accommodation during the interview process, please let us now. Please no phone calls, only those selected for additional information or interviews will be contacted.

 

More information
This listing is a full-time job

Job category Administration: Data entry
Industry / Industries Business services
Region Canada
Keywords customer service, order entry, data entry

Contact information

Name Christie Ferguson
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